As a Scaled Customer Success Manager at Signifyd, you will drive success, net revenue retention, and expansion within our Mid-Market portfolio. As a member of this segment’s team of Scaled CSMs, you will proactively engage existing merchants using key metrics, mitigate churn risks, and onboard new merchants. The ideal candidate is results-oriented and comfortable engaging with a high volume of clients daily.
As a Senior Customer Success Manager, you will be customers' most important contact at Color, serving as their trusted advisor and strategic partner. You will support the evolution and successful execution of their cancer benefit strategy, guiding them through onboarding, engagement, and expansion for our cancer program to meet their benefits goals. Your efforts will directly impact health outcomes and the success of Color.
This role puts you at the center of mission-critical initiatives, helping Heartbeat make rapid progress in the experiences delivered and optimizing supporting systems. The role includes owning all patient communication, including outreach, engagement, data entry into internal and external systems, scheduling, appointment coordination, pre-authorizations, and billing follow-up. You will proactively identify opportunities for improvement and risk mitigation and will execute policies that promote the best patient experience.
Drive the implementation, adoption and expansion of our industry-leading solutions in the solar industry, taking charge of driving renewals and growth across customers overseeing critical aspects of onboarding and ensuring successful adoption and renewal, cultivating and strengthening relationships with our customers in the solar PV industry who are some of the leading and most sophisticated renewable energy firms in the world.
Be at the forefront of our AI-first support strategy as a Support Knowledge and AI Content Associate! In this role, you'll be pivotal in building and curating the user-facing knowledge that powers both our AI-driven instant answers and our searchable knowledge base, bridging the gap between human expertise and AI efficiency.
Support Managed Care and Community based healthcare clients by developing strong knowledge of Healthcare SaaS Solutions. Manage all aspects of client relationship and work with clients in consultative manner by understanding needs and providing strategic and tactical advice. Complete in-depth data analysis in support of customer accounts and perform monthly or quarterly account reviews and updates.
Age of Learning is seeking an Implementation Lead to expand our global reach and increase the educational impact of our programs. As a leader on the Customer Success team, you'll oversee the initial post-sale onboarding process of our K-12 customers to ensure successful product implementation and oversee post-launch technical needs to improve adoption and usage.
Empower is seeking a Director of Customer Support to lead the Customer Support team, focusing on training and development, process optimization and operational efficiencies, relationship management, and data analysis to measure team performance. The role involves guiding the team toward achieving company goals, fostering customer retention, and ensuring overall user satisfaction. The role involves travel to the Philippines a minimum of 3 times a year.
Engage and support existing customers across the globe by facilitating the movement of existing customers to new solutions, including change management conversations, adoption training, and technical guidance. Manage customer accounts, expand Turnitin’s global reach, and help institutions safeguard academic integrity.
This role will be part of an essential support team that will oversee technical Tier 2 escalations, process workflow and elevating end user experience. The Customer NOC Analyst will serve as subject matter expert demonstrating technical proficiency within the Peacock end user experience, self-service functionalities, and the agent assisted technical support process. The CXOC Analyst will triage technical issues and resolve and/or escalate technical issues to the proper partner/client.