As a Support Professional at Ontic, you'll interact directly with clients to ensure they have an amazing experience using the Ontic platform. You will resolve incoming issues and proactively engage users, serving as the technical liaison between Success and Product to improve our product. Daily tasks include maintaining support tickets, managing client requests, and creating support documentation.
Serve as the first point of contact at Flywire, guiding customers through their payment process. You will troubleshoot payer's problems, liaise with all departments within Flywire and solve payment inquiries. You should be highly skilled at uncovering customers' needs and providing solutions.
We're seeking a driven Scaled Customer Success Manager to build a Customer Success career, providing operational support and becoming a dedicated Customer Success Manager. Deliver a world-class customer experience by ensuring activation and adoption, leveraging automation, data insights, and engagement. You'll provide essential support, handling back-office tasks, managing HubSpot tasks, and working with global CS teams.